Webinar: How to Create a Digital Literacy Program


Hi, welcome everyone today and thank you so
much for joining in for this webinar, “How to Create a Digital Literacy Program.” I
am just going to wait a few minutes for anyone still logging on, so in the
meantime just a bit of housekeeping: if you have any questions during the
webinar, please type them into the question section in the panel on the
right hand side of your screen. I will do my best to get to them during the
presentation and I’ll also take some time at the end to answer any questions
you may have. This is the third webinar in Leep’s 2017 webinar series. We have two
more coming up this month on different topics, so if you’re interested in
registering for those please visit us at www.leep.ngo. This will be the volume I’ll be speaking at throughout the webinar so
please adjust your volume settings accordingly. To anyone watching this as a
recording later with closed captioning I do apologize that that couldn’t be done
live. Okay so hopefully everyone planning to join us today has done so now so I’m
going to get things started welcome again my name is Himalee and I’m the senior project officer for digital inclusion at Leep during this webinar
I’m going to provide a step-by-step guide to creating a digital literacy
program using the digital mentoring model and I’ll be talking a lot about
the digital mentoring model using our Leep in Lab, which is our digital
mentoring program as a model. Through the Leep in Network initiative we are
offering support to any organization who would like to run their own digital
mentoring program. All the resources necessary to start a program have been
compiled into our digital mentoring toolkit and I’ll be emailing you all
this toolkit along with the recording later this afternoon. I have included a
preview what’s inside that toolkit in today’s handouts so if you look on the
right-hand side of your screen at the panel there should be a handout section
that you can slide down. Leep’s Digital Inclusion work aims to support underserved communities and individuals experiencing disadvantage to use technology and to get online. There are currently about 3 million Australians who are offline. Our main
Digital Inclusion work is in the area of digital literacy and we run an
on-site digital literacy program called the Leep in Lab. As I just mentioned, we
also support the creation of new digital literacy programs through our Leep in
Network initiative and I’ll be talking more about both of these programs today.
I’d like to kick things off quickly by touching on the term digital literacy
and what that really means. Digital literacy broadly refers to having the
skills, the trust and the confidence to participate in and make the most of the
digital world. A digitally literate person is really able to reap both the
social and the economic benefits of being online. And when we talk about
digital literacy now, we’re really moving away from its traditional connotations
like learning to word process or making spreadsheets, because today, a more
central part of digital literacy is eLliteracy, which means having the skills
required to use the internet and be connected. So we find today tasks like
filling out forms online, communication using technology, finding information
online and navigating the web are truly all life skills. And this is
especially true now that doing things like applying for jobs online and
accessing services, including government services, are often exclusively done
online. Across every context we’ve worked in, we find that there are
four main barriers to Digital Inclusion, and these are: skills, access (and that
refers to both affordability and availability of devices and the internet),
trust and motivation. So I would just like to do a quick poll. I think it
would be really interesting to see what barriers you find most challenging for
your community and your clients in relation to technology. So I’m just
loading that up now and should pop up on your screen. You can select multiple
answers if you’d like. So go ahead and answer the question “what
is the biggest challenge your community or your client face in getting online?”
I’ll just give a few seconds. I’ve got on about 88% at the moment for
“skills” and I’m just going to close this poll shortly- in two seconds. Fantastic,
thank you so much for answering. At the moment we have 90 percent of the
participants who reported “skills” being the greatest barrier to achieving
inclusion online and 50%.. 57%, I’m sorry, have said “availability” and that’s really
really something that we find throughout every community that we work in: that lack
of skills is a really really big issue and the investment that goes into
investing into technologies isn’t matched by an investment into skills and
I think you’ll also find that really these barriers are so interrelated so
the more you build things like digital literacy the more trust in technology is
built and along with more (growth in) motivation for people to be
online. So our main work is in that skills area and we find that it’s really
the most lacking area in terms of Digital Inclusion. So in order to help people develop
digital literacy and overcome these barriers we work with a digital
mentoring model. So that means that people can access free, one-on-one
support from a volunteer digital mentor to learn about how to use their devices
and the internet. And this model really is a departure from traditional models,
involving structured and computer only learning, and the benefits of these are
are so multifaceted. Having one-on-one support, and unstructured
support makes it tailored- it’s a really fluid approach that’s more relevant in
today’s world where things like smart devices are really central to everyday
life. And you will also find in a lot of disadvantaged areas that there
are many households that don’t have a computer or an internet
connection and the primary way for people is to connect to the Internet is
often through a smartphone. So having digital mentoring matches the
rapid pace of changes in technology and also lets people learn at their own pace
most importantly is lets people learn about the things that they want to learn
about and it doesn’t really matter whether that means they want they want
whether they want to learn to access their NDIS plans or apply for a job
online, or whether they really just want to update their software
to get candy crush on their phone, so it’s really open to people of all needs.
Unlike outreach programs where external organizations come into communities and
do set courses for a set amount of weeks, managing your own digital mentoring
program and your own volunteer digital mentors is truly a sustainable model and
it allows people to build trust with others and with technology. It works with
this idea of “trusted faces in local places” a concept coined by a UK
Digital Inclusion organization called Dot Everyone and through their
extensive work with digital mentoring through their large scale digital
inclusion initiatives across the UK, their key finding has consistently been
that people learn best from repeated, informal, face-to-face and one-on-one
support. So this is our Leep in Lab It’s our weekly digital mentoring
program it runs every Friday and Wednesday from 10:00 a.m. to midday.
Our lab is completely unfunded and powered by eleven volunteer digital
mentors. We have a booking system and people are able to book in for hour-long
appointments each. Learners usually bring their own device so we do have a
couple of spare laptops and iPads that we lend out but we do encourage people
to bring their own devices so that their knowledge is more applicable and
relevant. In regards to starting your own program, if someone doesn’t have a device,
or your client group don’t really have access to devices, it’s really
important to consider how you’re going to make devices available. You could consider holding your sessions at a place like a public library or somewhere with public access computers. You can also really get
creative with partnerships in order to find a suitable space or even donated
devices. So our lab is in large part run by a volunteer program coordinator, and
she basically looks after all the organizational and admin tasks for our
lab. This is a really really helpful way of reducing staff commitment to
maintaining the program and it’s also a really great volunteering opportunity, so
if you look at the picture on the left hand of your screen, that’s Lisa sitting
on the left doing some digital mentoring and she’s our coordinator for the Leep
in Lab. She is a total superstar and is currently transitioning careers and it’s
just a really excellent way of getting some experience and improving her
employability, so personal development for volunteers is really really an
important part of the digital mentoring model. In the middle of the picture on
the right hand side that’s our digital mentor, Chris, and and he’s in that
picture mentoring two people at once because we had a really busy day. Chris
has a rare disability and because of the underestimation that went along with
that he was sitting at home all day gaming and our CEO met him at an event
last year, roped him into volunteering as a digital mentor and he is now so
instrumental to our lab. He’s in high demand and the confidence that he’s
gained through this program really has seen him kind of embrace his capacity
and now he’s looking into the future of perhaps joining the workforce. In the
lab one of our key learnings has been that having regular sessions is vital.
it’s vital because people lose momentum with their learning and they
also lose their motivation if there’s too much space between sessions so it’s
really important to have weekly sessions, we recommend, and if people also really
thrive from coming back and repeating tasks. I guarantee that if we had our
program fortnightly that people would not really come in remembering anything
they’ve done two weeks ago so it’s also really great if they’re hopping on every week and immersing themselves in technology
and breaking down the weariness that they have towards it and becoming and
becoming confident by just leaping in. So for these reasons we no longer even
break during school holidays- don’t run in terms we just run every week
throughout the year and true to form we really haven’t had a lull in any of these
holiday weeks. Perhaps our most vital learning from the Leep in Lab has been
that the social dimension in the program is the most fundamental to its success
and its purpose. We see Digital Inclusion foremost as a form of social
inclusion and that really means not only does it enable socializing online
and through networking and communication but it’s really an opportunity to make
connections in real spaces. Our lab has a really vibrant social culture and
people from all sorts of different backgrounds and ages come together and
chat, they have a cup of tea and a laugh and they learn about technology.
Technology can be something really scary and unfriendly to a lot of people so
this program – your digital mentoring program should really make them stop
being scared when they think of technology and instead of associate it
with what they get out of your program. So if someone thinks of your program and
thinks “that’s a really fun part of my week” or “that’s a place I really trust to help me”, then you’re also building in them, a trust in
technology. So using the Leep in Lab as a model, here are the four main steps and
considerations in establishing your own digital mentoring program. One: pick a day
and a venue. Two: recruit your mentors Three: promote your sessions and four:
organize and maintain your program. Please just take into account that there
is quite some diversity in the participants for this webinar today; not
everything is totally relevant in each context that you might want to
start a program- so just disregard any parts that might not apply to you in
particular…and what I mean by that is that you might be an organization or an
institution that wants to create a program that is open to the general public for all general digital literacy needs, or
you might be an organization that wants to start a program for a specific group
of clients that you already have and they might have really specific needs. I
have made this webinar geared more towards a general program just so it’s
really applicable in a wider range of contexts. So the first step to start a
program is to pick a venue and a day. It really goes without saying that you
need to pick a day of the week to offer digital mentoring when you think people
will be most likely to come in. In our experience after midday it is
significantly less likely for people to come in, especially if you’re dealing
with a high volume of seniors. Wednesdays are also are really really busy days and
we have a bit more of a lull on Fridays, so it’s all about getting to know your
community and also learning through experience. You could also be
constrained by volunteer availabilities- that’s also a consideration. Some people
choose to get their volunteers first and then pick a day accordingly and some do
the other way around and recruit volunteers with a set day and time in
mind. So you need to decide which is more appropriate for your program. it’s really
important also to consider that a lot of the time it takes quite a while for
traction to gain traction with the program and it might take a few weeks or
months until you’re getting more learners through the door. When
picking a venue the most important consideration should be Wi-Fi access, and
that needs to be a stable and public connection. Obviously there should be
tables and chairs provided and having working and accessible power outlets is
also preferable especially since a lot of the time also people come in with
uncharged devices or might not know how to charge them. Preferably the venue
should have a place where you can make a cup of tea and put some biscuits out
because really as I said before it really is about creating a relaxing
social environment. Of course if you are in a library or a place where that’s not
possible then that might not be an option. The venue should be safe and
accessible and we do find that about up to half of the learners and the mentors
on any given day at our lab have some form of disability, so it’s really
important that the venue be somewhere that’s inclusive. The next step is to
recruit volunteers- so on the screen you can see our postcards that we use to
recruit digital mentors, we can provide you with copies of these or in the
toolkit there is a more generic and editable version of a flyer. And if
you’re in our funded LGAs for volunteer solutions. Leep can recruit digital mentors for you. Those LGA’s are
currently Cumberland, Parramatta, the Hills, Blacktown, Penrith, Hawkesbury and Blue Mountains, but if you don’t fall into these LGAs
and you need further support and advice we can provide you with that advice on
how to recruit, and once you have these Flyers, whether there’s the post
card, something you make up yourself, or from the toolkit- if you would like to
recruit yourself it’s important to circulate them through your own channels
and also in local places where you think people might see them; so local
noticeboards and libraries and later on I’m going to talk a bit about promoting
your sessions and that might also give you a bit more of an idea of how you
could promote volunteering opportunities. Of course if you are an organization
that already has volunteers you can ask your existing volunteers if they would
have the time or the interest to be involved in digital mentoring. When
looking for digital mentors please remember that digital mentoring is
really not about anything else other than providing social support and
improving basic digital literacy- it’s not about understanding hardware and
it’s not about fixing technology, so digital mentors don’t have to know at
everything and they really certainly don’t have to be IT whizzes to be in
this role and of course if they don’t know something it’s not a big drama; they
can ask another mentor or […] the single most common way that
mentors problem-solve is exactly how you’d expect -they just google it! So
mentors largely work out of the knowledge in their own head and if there
is an mentor who might know something a bit more complex or specialized and
there are learners interested in learning about that topic then they can always
set up a little group demo or a workshop. Mentoring really is a fluid structure
and it’s agile it adapts to the needs of people both learning and mentoring and
it’s important to make sure that the learners who come into your program and
to get support really are made aware that the mentors are volunteers and
they’re not expected to have answers to everything. So whilst a digital mentor
doesn’t need to be a tech genius, here are a few musts: they must be patient
they must be non-judgmental of people’s backgrounds, abilities, skill sets and
understanding and they must really use their skills and their knowledge to SHOW
people how to do things rather than doing it for them. Digital mentors
aren’t there to do technology tasks for people; they’re there to support people
to develop skills so that they can do it for themselves. I can see a question
about volunteer training- I’m just actually about to get to that and there
are two answers to that: we are coming up with volunteer training specifically for
digital mentoring and that will be an online course released hopefully late
in September by Leep. Our volunteer solutions team also does general training for both volunteers and volunteer managers and those are on topics such as Accidental Counseling, Cultural Competency and a Legend to Volunteering which is really a holistic
introduction to volunteering -and another answer to that is that we have
access to an online learning platform; it’s called Learn My Way and it was
created by an organization called the Good Things Foundation which and the
modules on it some of them are UK specific but it has a lot of generalized content and inside that learning platform there is a module and it’s called How to be a
Digital Champion and there’s information on that inside the toolkit and we do get
our digital mentors to complete that online module and it’s interactive and
really goes through the skills and qualities necessary to be a digital
mentor. Inside the toolkit there is also a bit of induction material that you can
give out to a digital mentor and it kind of goes over these qualities that they
need to have and it’s also really important that you make mentor aware of
their privacy and make sure that they never do things like share passwords or
private details and that goes for learners too. So again, that’s those information sheets inside the digital mentoring toolkit and
you can pop them into a welcome pack and give them to both mentors and to learners
so that they know about these things another really useful thing to do is to
create an email- a generic one that for your program. You can give all the
mentors the password to that and then if they want to practice emailing with the
learners they don’t have to give out their personal address. The next step is
to promote your sessions. We promote our lab offline and online. Now obviously we
are targeting people who are not digital natives so having an offline campaign is
really really important. On the screen is our flyer for the lab that’s
the front page on the left hand side and the back page on the right -I’ve just
noticed that this actually isn’t a current one because we no longer do tech
workshops every Friday those are now every second Friday; our volunteers do
create technology workshops on specific topics but really the mentoring has
proved way more popular than any sort of structured learning so we’ve taken that
back to only once every fortnight and we get lines at our door despite taking
bookings on a Wednesday for the digital mentoring. We don’t have one at the
moment in the toolkit but we will be working on making a nice generic
unbranded flyer for promotion that you can edit so stay tuned in the next few
weeks for that. And you’ll also be able to pop your own
details and branding onto that. I really should disclaim here that any program you
choose to establish using our resources will be totally your own; Leep’s just
here to get the ball rolling and provide ongoing support behind the scenes. So for
an offline campaign you could leave flyers anywhere you think
your target audience might frequent; local clubs, noticeboards, cafes, centers,
libraries etc you could also contact local radio and newspapers and that’s a
really really surefire way of getting your information out there, especially if
you’re targeting seniors. So whilst we are targeting the offline population
it’s still really important and effective to promote online and that’s
for three reasons: firstly you might reach your target audience directly- not
everyone that comes in is totally offline- they might be using social media
or visiting your website. Secondly people are often looking for support for a family member or someone they know so we get a lot of people booking in for
their parent or their grandparent or having a look for support online. Getting the word out to service providers and institutions and clubs or
just raising your profile generally in the community is the best way to get
referrals to your program; so if people know that you’re providing this
service then they can direct their friends or clients or whoever onto your
program. Also in regards to online campaigns, we can help you promote your
program through our e-news portal called communityNet (which you should subscribe to if you haven’t!) and also through our Leepin Network digital platform and
I’ll be talking more about that later. To find community net you can visit
communityNet.ngo so moving on to organizational considerations: because this is a one-on-one model it’s really
really important to take bookings so you don’t want mentors to be showing up
without needing to and you also don’t want to leave learners without a mentor. Of course if people want to attend with a friend, a family member or a support worker a mentor can see two people at once and
this is really common with seniors- they often want to learn to do something
as a couple. Just make sure when you take the bookings that if people do want to
learn with more than one person that they specify so on the book. We also do
find it useful if people include, very shortly, a bit about what they want
to learn about when they make their booking and that’s just so that mentors
can be a bit prepared and so that you can match up learners and mentors
effectively, so if one mentor knows more about that specific device or program
that that person wants to learn about then you can pair them with that person. it’s important to hand out welcome packs as I spoke about before and these
should both go to the learner and their mentor but with different information. The toolkit has all these documents in it and they include understandings of
roles and responsibilities. There’s a comprehensive position description that
you can distribute to the mentors and also little disclaimer sheets on
consent and privacy which is an important thing again for both mentors
and learners to know about. Volunteer management is one of the biggest organizational considerations that you need to be thinking about. There need to
be appropriate volunteer management procedures in place including
appropriate insurance and WHS induction materials. Leep provides a lot of
training and resources on volunteer management and that’s run through our
volunteer support service so please do get in touch with us if you would like
to know more about that. We like to involve our volunteers in all our
decision-making processes surrounding our lab; we have evaluation days and
planning days and we also have regular volunteer recognition events -so as I
mentioned before we also have a volunteer program coordinator and she
really really helps with so much of the organization and maintenance of the
program and this is a really effective way to make managing a program
smoother sailing You’ll also need to decide what type
of data you’d like to be collecting on your program. Data helps you track your
progress and make suitable updates or improvements to a program and our
toolkit have some of the basic resources for record-keeping, including templates for session records and attendance rolls we
also have included a sheet called a skills assessment inside the toolkit and
that’s just a simple little survey which can be completed by learners before
starting the program and then you can give it out incrementally thereafter to
measure progress. We would really like to be collecting some data
from digital mentoring programs in the future to help with our work in Digital Inclusion and [data] is really important. It doesn’t really
have to be time-consuming if you have some procedures for data collection in
place and also again having a volunteer program coordinator is something that’s
really helped us in this regard. We hope that anyone who provides the
digital mentoring program signs up to the Leep in Network you can reach our
network platform at www.leep.ngo and going to our digital inclusion tab- I’ve put a red
arrow there where you can see where to go. For anyone familiar perhaps with our
old platform, you might notice that it’s moved from leepin.ngo over to our main
site but you can still visit that, it should redirect and that’s why things
might look and work a bit differently now- we have moved everything over
there so the same content should be in there. The Leep in Network is the social
and digital inclusion movement and it’s made up of services providing digital
support to improve people’s lives through technology. if you go to the
website you can see a map and then there’s a directory and and to be on the
map you have to be offering some form of digital support and that can really
range from just free access to the internet or to devices or to technology
classes workshops, ad hoc support or mentoring. People can use the search tool, just explore the map to see what’s
available in their local area. Here is the Leep in Lab profile. You can make
a profile like it and it can display your contact details, a bit about the
program, some photographs and how to make bookings and get in contact. It’s
totally free to join the network and you can just visit our site and register;
it’ll go straight to the page where you can add your program. f you do
decide you would like to start a program, I’ve been over a few of these, but the
things that we provide for free to support the establishment of your
program is: our digital mentoring toolkit -and this is fully editable and you can
pick and choose whichever of the resources you’d like to use; you might
not want to use all of them. You can also use them as inspiration if
you’d like to make your own templated. We can help you promote your programs via
communityNet and that’s our e-news portal for not-for-profit sector. We can
help with the recruiting of digital mentors within our funded LGAs for volunteer
recruitment. If you’d like any clarity on those again just visit our website and
visit our volunteer solutions section. we do do general volunteer and volunteer
management training on a range of different topics
these are for volunteering in general but as I said before, our team is working
on a training course specifically for digital mentoring and that will be out this year in September and we can also give you our Center code for Learn My
Way which is that online platform that I spoke about earlier. The code is Leep in
Network but I’ve written that inside the toolkit and you can use those
online modules to learn about basic digital literacy as well and there are
there I think about 50 and basic digital literacy modules, so if your learners
want to hop on and do some training by themselves when they go home or if they
want to come in and do it with a buddy then it’s a really fantastic resource to
learn about the basics. Leep can provide ongoing
advice you can feel free to email me or give me a call at any time for if you
have any questions. If you would like to join up, you can edit
your profile anytime if you’d like to join the network. It is completely free
and you can not only rely on us for support but you can make connections
with anyone inside the network and see how they’re how they’re running their
program. So with that I’m about to come up to the questions section
and I’d be happy to take any questions you have. If I don’t get time to answer
them all or if you don’t have one right now then you can always pop it in email
and I’d be happy to answer that later so thank you so much for participating and
I’m just going to wait a bit for any questions to roll in. “how regular are our volunteer recognition events?” and we
do for the lab at least every three months have a session where we kind of
evaluate but also celebrate the lab and have a little lunch we do some catering
talk about the labs and have a little celebration but and this year we’ve so
far had one big lunch where all the staff and volunteers went out and you
know had a little a little award ceremony and things like that so it’s
about once a year or twice a year where we do that whole kind of
organization-wide celebration for volunteers. “can we add services linked if we’re outside the LGA?”
Absolutely so this network is open to anyone- we’re even happy to have people
on there australia-wide we’d love to go through any any state, any area, please
join up we’re really happy to have anyone joining and we’d really like to
branch out of Greater Western Sydney and encourage Digital Inclusion
really as much as we can in any place so another question is “how do I book my
volunteers into training?” so if you would like to book your volunteers into
training or book yourself in for volunteer management training please
visit us at www.leep.ngo that’s with two e’s and go to our volunteer solutions
page there’s an events and training calendar and you can sign up through
that. If you are having issues or someone is having issues with that website or
isn’t confident using the internet, just give us a call and someone
I believe will help you out by booking you in, and our number is four seven two
one one eight six six. So I’m just waiting it for any other
questions to come through please feel free just going to wait a few more
minutes It’s been really great having everyone join us
today I really really do hope that you got something out of last hour and
please feel free to contact me for any further information. Again I will be
sending out the recording later today and along with that goes the digital
mentoring toolkit and I’ll also be including a short survey so please
do complete that if you just get a second it’s not very long okay. So I’m
just getting a few more questions in here; so this question says “hi your model
seems to work well however what about more traditional models of semester
classrooms teaching programs in neighborhood houses and libraries?” so really digital inclusion is about having all these pieces of the puzzle
put together to make sure that everyone in the community is getting support that
they need. Of course structured classes work for people and it’s really good for
people that want to know about specific things so if they want to learn about
word processing or how to do something that a class is about it is really
fantastic that those things are on offer. Our model just allows a
bit more freedom in terms of content like often people go to places
like tech-savvy seniors and then come to us and then you know say that really
they just want to know how to use whatsapp to talk to the grandchildren so
it’s it’s really fantastic in that sense also structured learning isn’t for a lot
of people because of the pace not everyone can learn at a pace that a
teacher might want to move that and that’s not to knock semester classrooms
the only other thing with semesters is that having weekly
sessions that don’t break really enable people a greater amount of freedom with
their learning and especially as it is a flexible arrangement
where if you know- they’ve got grandkids that they’re looking after or work
commitments then they can really fit the mentoring around that and of
course it really is an effective model of learning about things so yes
structured learning can be a really positive thing. Another question I
had here is “are you able to come in and do face-to-face training in rural areas
or just the online training?” in regards to our digital mentoring training at the
moment our plans are to be online and I will update everyone on this webinar and
on our website if there have been any changes to that. We would love to be in rural places we do do IT training in rural
areas and that is through our IT trainer Anne-Maree but that’s more
for organizations that need some help with IT. I will keep you posted on that
question if anything else comes up “Do you have any
examples of that working?” Sorry, if you’re still there I’d just like [getting clarification on the question] Sure, in terms of digital mentoring it
really does work we have lines out our doors for the lab every day, we have so many people whose lives have really been changed by being
able to log on and in the UK the digital mentoring model is really really popular;
so organizations like the Good Things Foundation and Go On UK which are now
Dot Everyone, sorry, they have digital mentoring models and
they’ve reached I think over two million learners with digital mentoring since
2010 to provide them with basic digital literacy skills and apart from the structure being fluid it’s also about trust;
so digital mentoring and allows people to build rapport with individuals
and and again that trust, when it might be something that’s really scary to them
and get a really holistic form of support. It’s also not really realistic
for everyone to go into places like libraries or institutions they might
feel not comfortable in those types of places so going
hyperlocal and having programs like this in places where people really trust it
it enables a wider range of people from different backgrounds to get
assistance. ‘ve got a question that says “do you think it’ll be worth while
having regular events” absolutely having events really keeps momentum up it keeps
up awareness and gets the word out there for Digital Inclusion
it inspires people to get involved whether that’s get involved as a learner,
getting involved as a volunteer, getting involved as a service provider the more
you raise the profile with Digital Inclusion the more you’re going to reach
to raise digital literacy and access in our communities so whether if the events
for thanking your volunteers or whether it’s events in the community that are to
get involved with technology and bringing community stakeholders
together is a really important thing to do and it’s really important to just
keep the conversation going and so a current another question I have
is is there a similar service available in central Victoria that you know of I
don’t know of any in central Victoria my apologies but I would be happy to have a
look for you and get back to you with that and so yeah
I’d be happy to send you an email if I do see anything. So the question before was “do you think it would be worthwhile having regular events for Digital
Learning Lab organizers”- sorry I just saw the second part of that question which
came in separately and absolutely it’s really great just to learn from each
other and we haven’t done this yet but I think it would be very interesting we
do have a Skype meeting coming up with a digital mentoring program in the UK
which is in Stockport so that will be one of the first meetings with Learning
Lab organizers and we’re just going to share learnings and also our digital
mentors are going to be participating and that so we can see some digital
mentors get together and connect internationally and that’s really
exciting. Just having a look through the questions, sorry, great, I might draw this to a close
shortly if I didn’t get around to your question I apologize I have answered
everything inside the panel I think if you would like to send me a question as
I said in my email address is at the bottom of the slide; [email protected] and thank you again so much for joining
me today I’ll be sending out the recording later today along with those
resources that I’ve spoken about. It’s been fantastic participating with you
all and I hope to see you all next time in our next series of webinars.

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